Customer-services today, go beyond meeting customer expectations, and require organizations to anticipate and exceed their customersí requirements. Integrated customer-service information on customerís service histories and behaviour has become crucial to help businesses sell better and increase customer. ProIndia, an Oracle Certified Platinum Partner, provides organizations with Siebel Customer Relationship Management (CRM)/ Analytics strategies and solutions, across all major CRM functional areas including sales, marketing and field service.

Client Challenges

Some challenges that arise while trying to improve customer experience include

  • Managing complex customer information
  • Reducing total cost of ownership
  • Identifying and implementing the ideal CRM solution that facilitates a shift towards a more customer-centric mind-set within the organization
  • Increasing acceptance and knowledge of the CRM, amongst employees