ServiceMax

ProIndia offers on-demand solution in partnership with ServiceMax to automate operational planning such as workforce optimization, advanced scheduling and dispatch parts logistics, inventory and depot repair, and installed base entitlements. ServiceMax’s platform is built on Salesforce cloud technology and most of the ProIndia solutions using ServiceMax Suite products are compatible with HTML5 enabled-devices such as iPads. Below are top Imperatives that are served by this Service:

  • Helpdesk
  • Bring efficiency in service and repairs with speed in scheduling, parts and equipment validations, sales/PO order needs, invoicing.
  • Reduce paper-based FS ticketing and increase automation into case management
  • Ensure accurate and real-time information on eligibility of customer to service and also get accurate availability of parts to the field service technician
  • Capture digital signature and standardize work order closure
  • Ability to assign the ticket to most- qualified FSR based on various criteria including dynamic criteria like real-time GPS location of FSRs
  • Increase mobile adoption for field service reps